Features
The whole research loop, in one workspace.
Parley follows a conversation from the moment it’s recorded to the moment it changes a decision. Each step below shows the view your team actually works in — using a fictional sample study.
01 · Capture
Every source lands in the same place, ready to read.
Transcripts with speakers labelled
Recordings are transcribed in 30+ languages on paid plans, with interviewer and participant separated.
Tickets and surveys, not just calls
Help-desk threads, chat logs and open-text answers arrive in the same format as an interview.
Participants, not file names
Each source is linked to a person and their account fields, so you can filter by segment later.
Bring your back catalogue
Bulk-upload old recordings and transcripts, and map existing tags onto your new taxonomy.
Sources · this week
5 items · 2 h 38 min of audio
- Transcribed
Dana Okafor — onboarding.mp4
Video call · 41 min
- Transcribed
Marcus Hale — onboarding.m4a
Upload · 33 min
- Tagged
Ticket #4471 · “Import keeps failing”
Help desk · 6 replies
- Processing
NPS comments · September
Survey · 86 responses
- Queued
Priya Venkat — onboarding.mp4
Video call · 38 min
02 · Highlight
Mark the moment. Keep the context.
DanaHonestly? The first payroll took most of a Saturday. I re-entered every employee’s tax details by hand because the import wouldn’t take our spreadsheet.
DanaNight and day. Running payroll went from about three hours to maybe twenty minutes.
InterviewerWhat would make you stop double-checking?
Tag selection
- Setup friction
- Accuracy & trust
- Time saved
- Plan confusion
- Feature request
Suggested: Time saved after week one
Select any passage
Drag across a sentence in a transcript, ticket or survey answer to save it as a highlight.
Tag from a shared taxonomy
Everyone picks from the same tag list, so “setup friction” means the same thing in every study.
The clip comes with it
Highlights on recordings keep a playable clip, trimmed to the words you selected.
A suggested home
Parley proposes the theme a highlight most likely belongs to. You confirm or choose another.
03 · Synthesise
From a pile of quotes to a short list of things that matter.
Themes collect highlights from every study and source. Counts show how many people raised something, so one vocal customer doesn’t set the roadmap.
14
Interviews
plus tickets and survey answers
110
Highlights
each with a speaker and timestamp
5
Tags
from one shared taxonomy
5
Themes
ranked by people, not volume
2
Insight reports
linked to the roadmap
Ask the repository, not the researcher.
Search runs across every study at once, so a question from a designer or an engineer gets answered with quotes — and the sources behind them.
Try a sample question
A static demo: preset questions over the sample Fernhill workspace. Nothing is sent anywhere.
Why do new customers struggle with setup?
4 highlights across 3 studies
- Interview
“I re-entered every employee’s tax details by hand because the import wouldn’t take our spreadsheet.”
Setup frictionDana O. · Office managerOnboarding interviews · 12:09 - Ticket
“Import keeps failing on row 2 — we have a title row above the column headers.”
Setup frictionTicket #4471Support ticket review · 3 replies - Interview
“Our dates are day-first. Half the start dates came in as the wrong month.”
Setup frictionMarcus H. · Studio ownerOnboarding interviews · 08:41 - Survey
“Setup took a whole weekend. Once you’re through it, it’s the best tool we pay for.”
Time savedNPS respondent · score 8NPS comments · September · Response 31
05 · Privacy & admin
Built for research people agreed to.
Parley is a fictional product, so this list describes a demo feature set. Replace it with your own practices — and only list certifications you actually hold.
| Control | What it does | Available on |
|---|---|---|
| Personal-detail redaction | Phone numbers, email addresses and card numbers are masked in transcripts before anyone highlights them. | Team and up |
| Study-level permissions | Restrict a sensitive study to named people. Viewers can be limited to reports and clips only. | Basic on Team, granular on Business |
| Single sign-on | SAML sign-in through your identity provider, with access removed when someone leaves. | Business and up |
| Consent records | Store how and when each participant agreed to be recorded, and what they agreed to. | Business and up |
| Audit log | See who exported, shared or deleted recordings and reports, and when. | Business and up |
| Participant deletion | Remove a participant and their recordings, transcripts and highlights from every study at once. | All plans |
| Export everything | Download transcripts, highlights and tags as CSV or JSON at any time — your research stays yours. | All plans |
| Regional storage | Choose where recordings and transcripts are stored to match your data-residency requirements. | Enterprise |
Full plan details are on the pricing page.
See your own research the way this sample study looks.
Connect a call tool or upload a few recordings. Your first themes usually appear within the first week.